Time's Running Out to Save Your Summer Season Moments That Matter™

Did you know that your summer season games are available to watch anytime on-demand? All recorded games are accessible for three months from date of play, so now's the time to replay your games and save and share your best game highlights before they're gone! Here's how...

First, find your game – You'll need to know the venue name, field name/number, date and time of your game to find it in our archive.

1. Login here: https://watch.hcst.me and search for or select the venue name on the home page.

2. Select the field name/number and tap the "View On-Demand" tab above the video.

3. Tap on the date to reveal a calendar and select the date of your game. The video will update. Then select the hour start time of your game. Then just tap play! You can drag the play bar to move within the hour time segment. 

Then, TAG your highlights – You can save as many 1-minute highlights as you like. Any highlights you save remain accessible to you after your subscription is cancelled or expires.

1. While watching on-demand, tap the TAG button.

2. Drag the orange start and end points to define the duration of your highlight up to 60 seconds. Add a name to help identify your highlight, then tap the Save button. Your highlights will be saved to the "My Highlights" page so you can access them anytime.

3. To view, share or download a highlight, go to the "My Highlights" page and tap on a highlight to open it. Then tap the orange (...) icon and select "Copy Link" to quickly share a link to your highlight, or select "Request Download" to download your highlight to your computer or mobile device. And don't forget to "Submit to HiCast" so we can consider featuring your highlight on the "Featured Highlights" page within our product and in social media!

Your experience is about to get waaay better!

Updated: Monday, March 21: Since 2017 we've been covering youth sports venues across the country. We've learned a lot since then, have listened to feedback from valued customers like you, and took it all to heart. On Tuesday, March 22 we'll be releasing HiCast Sports v.4. We've upgraded our platform and your user experience to be faster, more reliable, and easier to use with great new features. We're not braggin', but honestly, we think you'll love it!

If you are a current subscriber, here are five things you need to know:

1. If you have a monthly subscription through iTunes, it will automatically cancel tomorrow, March 22 and stop the recurring charge as we will no longer support iTunes subscriptions. Your current subscription will remain active through the end of your current billing cycle. You can then purchase a new subscription on your existing account through us directly.

2. If you have a monthly subscription through us directly, it will continue, but we're updating our prices for the first time in three years, so we can provide you with the best possible service. A Single User Pass will be just $19.99/month, and a Family Pass for up to four users just $29.99/month. We've even added a 40% discount on an Annual Pass, so a single user can subscribe for as low as $11.99/month, and a family of four for just $17.99/month. The new pricing will begin on your next renewal date. You can cancel a monthly subscription at any time.

3. After the release tomorrow, you will login to our website using your existing username (or email) and password. If you can't remember your password, just tap the "Forgot Password" link on the login screen.

4. If you have saved highlights, rest assured, they will remain with your account and you'll access them under the "My Highlights" link in the top navigation.

5. If you use our HiCast Sports mobile app for iOS, delete the app from your mobile device, as we will no longer support it after we release our product upgrade. HiCast Sports v.4 is 100% web responsive, meaning you'll go to our website using a computer or mobile device and enjoy the same features and functionality on all viewing methods.

If you are a not a current subscriber, but have saved highlights on your existing account, here are three things you need to know:

1. After the release, you will login to our new website using your existing username (or email) and password to access your saved highlights. You will find them under the "My Highlights" link in the top navigation.

2. You can purchase a new subscription to watch games live or on-demand if/when you are ready. After you login to your account, just tap the "Subscribe" button. We'd be happy to have you back!

3. Delete our HiCast Sports mobile app for iOS on your mobile device, as we will no longer support it, after we release our product upgrade. HiCast Sports v.4 is 100% web responsive, meaning you'll go to our website using a computer or mobile device and enjoy the same features and functionality on all viewing methods.

We'll send an email to our active subscribers and to our users who have saved highlights on their accounts today, Monday, March 21. Check the spam filter in your inbox and if you are a Gmail user, check the “Promotions” tab within your inbox, to ensure you don’t miss our communications. We're here to help 7 days/week. Just contact us with any questions.

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Five Features We Think You’ll Love

1. Live is Really Live + DVR (Rewind & Replay)

Our initial approach to covering games live back in 2017 had to be a creative one. Streaming wasn't yet a thing, and our ballparks often had lags and hiccups with internet connectivity. Things have changed! We'll now deliver a true livestream so what you see on the screen is what's happening on the field. No more delays. And when something awesome happens, our new DVR feature will let you rewind and replay the Moments That Matter™.

2. Save Live Tags & Highlights on Any Device

We know you've been waiting for this one! Our users have saved nearly 250,000 highlights from our footage, but that number is about to skyrocket. Now, you can quickly save "Live Tags" (or timestamps) while watching live and come back to those plays after the game. Then you can save and trim highlights while watching on-demand on your computer or mobile device (Android or iOS), and share a link for friends, fam and followers to view your highlights.

3. Did someone say Zoom? The outfield just got closer. 

Wile watching live or on-demand full-screen or in-line, you can use our video player to zoom in and drag to any area of the screen for a closer look. Imagine this... you're watching the game LIVE and your player does something amazing. Just rewind and zoom in to replay for a closer look. We know you've been waiting for that! As internet bandwidth at our ballparks continues to increase, we'll continue to increase resolution of our video to give you the best quality video your internet connection can handle.

4. Player Profiles to Help Us Increase Your Social Media Views

Some of our users' HiCast highlights have been seen by millions of viewers. In your profile, you can now setup player profiles to share your player's name, team name, position and age division to identify your highlight when you share it with us. This info will travel with our curated highlights in our Twitter, Instagram and Facebook features, making it faster and easier for our venue partners and us to promote your best plays.

5. Multiple Camera Views & More Sports Coming Soon

We provide our wide-angle view from the best seat in the house for baseball, softball and volleyball, but now we've got the capability to add multiple camera views and add coverage for more sports like soccer, lacrosse, football and basketball. Stay tuned as our list of venue partners continues to grow! Interested in our video coverage? Fill out this form and we’ll get back in touch with you.

Power & Internet Connectivity } Critical for the Magic

Power and internet connectivity... two things that are tough for us to live without. Our venue partners provide these critical things for us so that our network is able to perform on your playing fields. Sometimes power and internet go out unexpectedly, and it’s frustrating for all of us. The power is currently, partially out at Buckhead Baseball, so we were unable to cover games yesterday. As soon as this is resolved at the ballpark, we’ll be back up and running as quickly as possible.

Thank you for your patience and if you ever experience issues, give us a shout at support@hicastports.com so we can follow up with you directly. 

Sitting in the Stands? Live tag your moments on the field!

Did you know that you can use our mobile app like a remote control to live-tag your player's game while you keep your eyes on the field? It's easy.

Make sure your location services is turned on for our HiCast Sports app. If it is, we'll serve up our super cool Live Tag feature when you visit one of our ballparks. Find your venue, then the field and game in our app, and tap the Live Tag bar to reveal the tag screen. It's synced with our cameras so when a great hit or play happens, tap to tag your moments, then edit and share 'em between innings or after the game.

Need help? Give us a shout and someone from our coaching staff will get right back to you.