Updated: Monday, March 21: Since 2017 we've been covering youth sports venues across the country. We've learned a lot since then, have listened to feedback from valued customers like you, and took it all to heart. On Tuesday, March 22 we'll be releasing HiCast Sports v.4. We've upgraded our platform and your user experience to be faster, more reliable, and easier to use with great new features. We're not braggin', but honestly, we think you'll love it!
If you are a current subscriber, here are five things you need to know:
If you have a monthly subscription through iTunes, it will automatically cancel tomorrow, March 22 and stop the recurring charge as we will no longer support iTunes subscriptions. Your current subscription will remain active through the end of your current billing cycle. You can then purchase a new subscription on your existing account through us directly.
If you have a monthly subscription through us directly, it will continue, but we're updating our prices for the first time in three years, so we can provide you with the best possible service. A Single User Pass will be just $19.99/month, and a Family Pass for up to four users just $29.99/month. We've even added a 40% discount on an Annual Pass, so a single user can subscribe for as low as $11.99/month, and a family of four for just $17.99/month. The new pricing will begin on your next renewal date. You can cancel a monthly subscription at any time.
After the release tomorrow, you will login to our website using your existing username (or email) and password. If you can't remember your password, just tap the "Forgot Password" link on the login screen.
If you have saved highlights, rest assured, they will remain with your account and you'll access them under the "My Highlights" link in the top navigation.
If you use our HiCast Sports mobile app for iOS, delete the app from your mobile device, as we will no longer support it after we release our product upgrade. HiCast Sports v.4 is 100% web responsive, meaning you'll go to our website using a computer or mobile device and enjoy the same features and functionality on all viewing methods.
If you are a not a current subscriber, but have saved highlights on your existing account, here are three things you need to know:
After the release, you will login to our new website using your existing username (or email) and password to access your saved highlights. You will find them under the "My Highlights" link in the top navigation.
You can purchase a new subscription to watch games live or on-demand if/when you are ready. After you login to your account, just tap the "Subscribe" button. We'd be happy to have you back!
Delete our HiCast Sports mobile app for iOS on your mobile device, as we will no longer support it, after we release our product upgrade. HiCast Sports v.4 is 100% web responsive, meaning you'll go to our website using a computer or mobile device and enjoy the same features and functionality on all viewing methods.
We'll send an email to our active subscribers and to our users who have saved highlights on their accounts today, Monday, March 21. Check the spam filter in your inbox and if you are a Gmail user, check the “Promotions” tab within your inbox, to ensure you don’t miss our communications. We're here to help 7 days/week. Just contact us with any questions.