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Your Questions, Our Answers

Game Coverage

+ What's the difference between live and on-demand, and what about DVR functionality?

We provide a livestream for each of the fields and courts we cover based on camera schedules provided to us by our venue partners. While watching live, using our DVR feature, you can rewind up to one hour. So if you tuned in a little late to your game, just drag the status bar at the bottom of the video player to rewind up to an hour. You can tap the LIVE button on the video player to jump to live anytime.

We also provide games on-demand so you can watch them when most convenient for you. Games are archived on an hourly basis for up to 90 days from date of play. To view a game from the past you'll need to know the venue name, field/court number or name and the start time of your game.

Follow these steps to view a game on-demand:

Choose the field/court you want to view and tap the On-Demand button above the video player. The date will default to today's date or the most recent date of coverage.
Tap the date to choose a different day.
Tap the hour picker to choose the start time of your game.

+ How do I know if HiCast is covering my game?

Our venue partners set your game days and we set our cameras to follow their schedules. Our standard recording schedule on game days begins as early as 7am and ends as late as 12:00am local time. We know that games can stretch into extra innings or get delayed by rain, so we typically schedule our recording times by the day, not by the start and end time of each game. This is why you might not see a game happening on each of our fields at all times.

To check a field/court camera status at your venue, go to our website and you will see a list of venues that are currently available live on our home page. If you don't see your game at the designated date and time on a field/court, give us a heads up and we'll look into it for you.

+ I don't see my game. What should I do?

There could be a couple reasons that might cause this.

It's possible that your game was scheduled on a day and time that falls outside of the schedule we've received from the venue. Give us a heads up! We monitor our incoming Support messages 7 days/week and we'll turn on the cameras as quickly as we can. We don't want to miss a single minute!

It's possible that the power or the venue's internet connection might be temporarily down at the venue. This is beyond our control and can be frustrating, but power and internet access are critical elements in our ability to serve up your games.

It's also possible that a camera or another element of our network equipment at the venue might be down. We monitor our network 24/7 and resolve equipment fixes remotely and, if necessary, on-site with support from our venue partners as quickly as possible. We don't want to miss a single minute of your games, so please know that resolving equipment outtages is a high priority for us.

Creating an Account & Purchasing a Pass

+ How can I access the HiCast Sports Network?

Our product is web responsive, meaning you can watch games live or anytime on-demand and use the same features on your computer, tablet or mobile device (iOS or Android). We recommend using the Chrome browser for best performance. Be sure your browser version is up-to-date.

+ How do I create a HiCast Sports account?

Just go here: https://watch.hcst.me and tap the "Create HiCast Account" button. Then follow the prompts to set up your account. After you create your account, confirm your phone number and email, you will be asked to create a password. After that, you can login anytime at the link above using a computer, tablet or mobile device.

You will need an active Pass to watch games live and on-demand. After you login, tap the "Subscribe" button to purchase a pass. We offer 7-Day, monthly and annual options. During the timeframe of your active subscription, you can watch games live or anytime on-demand for up to 90 days from date of play. You can also tag, save, download and share 60-second highlights from our footage with your friends, family and social media fans. Your highlights remain accessible to you even after our pass expires.

+ What subscription options are available and how much do they cost?

We offer the following subscription options. Each of these options provide access to live and on-demand game viewing across all of our venues, excluding any special events.

7-Day Pass = $19.99. Pass auto cancels after the 7th day.
Monthly Pass for single user = $19.99. Pass auto renews monthly, but can be cancelled at any time.
Family Monthly Pass for up to 4 family members = $29.99. Pass auto renews monthly, but can be cancelled at any time.
Annual Pass for single user = $143.95. Saves you 40% off Monthly Pass for 12 months.
Family Annual Pass for up to 4 family members = $215.93. Saves you 40% off Family Monthly Pass for 12 months.

Monthly Passes must be cancelled prior to your renewal date to avoid the next month's charge. We do not issue refunds for unused service. We archive all footage for 90 days from date of play for on-demand viewing.

+ Can I upgrade from a 7-Day Pass to a Monthly Pass or upgrade a single user Monthly Pass to a Family Pass?

We don't have the ability to upgrade a current pass, but you can purchase the new pass you want, and then we can provide a partial or full refund for the existing pass payment depending on date of original pass purchase. Just contact us after you purhcase the new pass and we'll refund the original.

+ How do I cancel a Monthly or Annual Pass?

You can cancel a Monthly or Annual Pass anytime, but you must cancel a Monthly or Annual Pass before your renewal date to avoid the next month's charge. Per our Terms of Use, we do not provide refunds for uused service. When you choose to cancel your current subscription, just follow these steps:

Go here: https://watch.hcst.me and login.
Tap on your Profile icon in the top right corner and select "Manage Subscriptions" from the menu.
On that page, tap to Cancel your active Monthly Pass. You will receive a cancellation confirmation on-screen and in an email.

Nope. If you share your login with another user and that user logs in, it will end your session and log you out. Your login will only work for one user session. If you have a Family Pass, each user on your Family Pass must have their own account associated with their own email address.

To add or remove family members, go to "Manage Subscriptions" and select your Family Pass. That detail screen will enable you to add or remove family members. You'll enter name and email address to add each family member. Our system will automatically generate an email invitation to each family member you have added. Each of those family members will create their own account so they have their own login. When they login to their own account, they will see that their subscription is "Active" and automatically be connected to your Family Pass.

Nope. You can only be logged in to one device at one time. If you are flipping between your mobile device and a computer, your active session will end before a new session can begin.

Using Product Features

+ How long does HiCast save archived game footage?

You have immediate access to games for 90 days from the date of play. During this time, you can save highlights from this footage. Your saved highlights will remain available for the duration of your user account. We will add the ability to request access to footage up to 12 months from date of play, but that functionality is not available yet.

+ How do I find a game to watch on-demand?

We archive all games so they are accessible to you for 90 days from date of play. To find a game from the past to view on-demand:

Select the venue or search for it on our home page. You can search by venue name, city, state or sport.
The Venue screen will show a list of field/court numbers or names. Tap a field/court to view games on that field. The display will show the live or most recent date available of game video. To choose a day in the past, tap the "On-Demand" tab over the video player. The video will update.
Tap on the date to choose the date of the game you want to watch. Then, choose the hour closest to your game start time. The video will update. Slide the timeline on the video player to fine-tune your time selection within the game.

+ What are LiveTags?

While watching live, we know you want to stay focused on following the game, so we've created the LiveTag tool to make it easy for you to save the Moments That Matter™ quickly as they happen. Just tap the LiveTag button to save a shortcut to an important moment in the game. At the top of the next hour, you can tap on a LiveTag to jump to that moment in the video on-demand. Live video becomes available on-demand at the top of each hour.

+ How do I save a Highlight from a LiveTag?

After you create a LiveTag while watching live, these are saved to your My LiveTags screen. At the top of the next hour, you can then tap on your LiveTag to jump to the footage on-demand and save a Highlight. For example, if your live tag was saved at 4:17pm or 4:45pm, it will be available to view on-demand at 5pm. LiveTags serve as timecode jumps to moments you want to see again.

While watching on-demand, just tap the "TAG" button on the video window when you see the moment you want to save. The tag toolbar will appear below the video player displaying 60 seconds past your tag time. You can move the orange sliders to trim your highlight (set start and end time), then tap in the name field to name the highlight. After you tap the Save button, your highlight will be saved to your My Highlights screen.

+ How can I save and share a highlight with family and friends?

To save and share a highlight while watching on-demand:

Just tap the "TAG" button on the video window when you see the moment you want to save. The tag toolbar will appear below the video player displaying 60 seconds past your tag time. You can move the orange sliders to trim your highlight (set start and end time), then tap in the name field to name the highlight. After you tap the Save button, your highlight will be saved to your My Highlights screen.
My Highlights is accessible in the top navigation. To share a Highlight, tap on the one you want to share and it will appear for you to view. Tap on the orange ... icon on the right and select select "Copy Link". This will copy the link to your clipboard.
Paste the link to the highlight into a text message, email, Twitter or Facebook post, etc. Anyone can view the shared highlight on our site. A viewer doesn't need an account to view your shared highlight.

+ Can I download a saved highlight?

Yes, you can download any saved highlights to your mobile device or desktop computer. Follow these steps:

Tap to select and open the highlight you want to download from your My Highlights screen.
Tap on the orange more icon (...) on the right and select Download from the menu.
We will prepare your highlight for download, which takes just a few moments. Once the file is ready, it will download to our computer or mobile device. You can also select "Email To Me" from the menu to have the video file sent. The highlight video is .mp4 format.

iOS Users: If you select Download, the video will download to your files (not your Photos app). If you select Email To Me, you can select the attached video file and save it directly to your Photos app.

+ Can I download a full game?

We do not provide full game downloads, but you can purchase a subscription and watch the game on-demand for up to 90 days from date of play. You can also save, download, and share game highlights (60 secs each) from the on-demand footage to save any important moments from your games. Once you save a highlight, that highlight remains accessible to you on your account to view anytime regardless if you have an active subscription or not.

+ How can I get my highlights featured in the HiCast Feed?

We can’t wait to see your highlights and we’d love to share them with our HiCast Sports users and social media followers. Go to My Highlights in the top navigation and select your highlight you want to share with us. Tap on the orange ... icon on the right and select "Submit to HiCast". You can then select your Player profile and fill in the rest of the fields to tell us more about your highlight. We'll be sharing them frequently to our Featured page.

+ My Subscription has expired, but I saved highlights on my account. Do I get to keep them?

Of course. As long as you keep your HiCast Sports account, you have access to your Saved Highlights. When you're ready to watch live events, and save and share highlights, just tap on the Subscribe button and pick the Pass that's right for you.

+ How do I zoom in for a closer look while watching live or on-demand?

Currently, our zoom feature works if you are using the Chrome or Safari browser on your computer or mobile device when viewing video in-line (within the user interface). Zoom does not yet work while watching in fullscreen mode, but we are working to resolve this limitation in an upcoming release.

To zoom, tap on the settings icon (bottom, right side of the video player) and drag the slider to zoom in. When zoomed in, click and drag within the video window to pan/move to a particular area of the field/court of you want to view. Tap Reset to return to the default wide-angle view.

+ How do I setup a Player Profile? And can I have more than one?

As a parent, grandparent or coach, you can set up as many player profiles as you like. A player profile enables you to share information about your player with us in the context of a highlight you'd like to submit to us so we can feature it. Follow these steps to setup your player profile(s)

Tap on your Profile icon and select "Edit Profile" from the menu.
Tap the Player Profile tab at the top of this page.
Fill in the fields to tell us about your player(s). Once you select the sport, the fields for age division and position will automatically update. Tap Save.
Now, when you view a saved Highlight and select "Submit to HiCast" you will see the option to select one of your players featured in the highlight.

+ How can I help make the HiCast Sports Network even better?

Give us your feedback! We'd love to hear your thoughts about the HiCast Sports Network experience.

+ How can I see great highlights, find out about new venues and stay up-to-date on HiCast news?

We’re adding new venues to our HiCast Sports Network as quickly as we can. The best way to find out about new ballparks, is to visit our website and view the Venue listing, or check our map. Also, follow us in Facebook, Instagram, X, and TikTok for frequent updates, and check our News page for any updates.

Volunteer Scorekeeping Program

+ What is the Volunteer Scorekeeper Program?

Our Volunteer Scorekeeper Program launched in March 2024. This program is a great opportunity for any HiCast Sports user to enroll in the program to score games (online or on-site) at participating venues across our network and earn points toward rewards including HiCast Credit toward new and recurring subscriptions. You do not need an active subscription to participate and score live games. While some of our venues have staff assigned to score games, others don't have these resources. This is where you come in! You can join our Volunteer Scorekeeping Program and score as many games as you like. Learn more about Program Guidelines.

+ Can I enroll in the Volunteer Scorekeeper Program anytime?

Yes! We will prompt you on your first login to join the team, but if you choose to wait, you can join the program anytime by selecting “Become a Scorekeeper” from your Profile menu.

+ Do I have to score a minimum number of games to stay active in the Volunteer Scorekeeper Program?

Nope. You can score one or more games as often as you like and remain in the program. But, we encourage you to score as many games as you can to support our participating venues and engage with our fans watching live and on-demand. You earn points for each game you score and points can be redeemed for great rewards.

+ Can I score games at any venue across the HiCast Sports network?

You can score one or more game at participating venues across our network. Some venues prefer to manage scorekeeping with their own staff and may choose not participate. After you enroll in the Volunteer Scorekeeper Program, when you select a venue and field, you will see the “Start Scoring The Game” button on the livestreams eligible for volunteer scorekeeping.

+ Can I score a game while sitting in the stands at the venue?

Yes! You need a HiCast Sports account, but you do not need an active subscription to score a game. Just login to your account using any mobile device while you’re watching the game at the venue to score it for viewers watching the livestream.

+ Can I score a game while watching from home?

Yes! You need a HiCast Sports account, but you do not need an active subscription to score a game. Just login to your account using your computer or mobile device while you’re watching the game no matter where you are to score it for viewers watching the livestream. We recommend the Chrome browser for best performance.

+ What happens if I make a mistake while scoring a game?

Everybody makes mistakes, but do your best to score the game accurately to ensure you receive the highest possible ratings from viewers. If you make a mistake while scoring, just tap the “Undo” button. Tapping the “Undo” button backtracks your actions in sequence. So if you added two runs by accident, just tap the “Undo” button twice to remove both runs.

+ Can I make a change to a game score I’ve already submitted?

No, not currently. Once you submit a completed game, the scores are frozen. If you need to make a change, contact Support and provide the venue, field, date and start time of your game in addition to the issue with the score you are reporting. We can make the change for you for viewers watching on-demand can see the accurate scoreboard.

+ Can I score a game from the past while watching on-demand?

No, not currently. You can only score games live.

+ What if I have more questions or have a problem?

Contact Support anytime. We monitor our support desk seven days/week and will get a response to you as quickly as possible.

Troubleshooting Issues

+ I'm trying to create an account but haven't received the confirmation email?

Check your spam filter. If you are a gmail user, check under the "Promotions" tab of our gmail inbox. Often automated emails get stuck in either of those places.

If you find the email, the confirmation link in the email will expire after 4 hours from the time you initially setup your account. If the link has expired, you will need to recreate your account by going here: https://watch.hcst.me and tapping the "Create HiCast Account" button to follow steps again.

+ What do I do if I’ve forgotten my password?

Just go to our website login and tap the "Forgot Password" link below the Login button. You will be asked to submit the email address associated with your HiCast Sports account. We'll send an automated email to that email so you can move through steps for resetting your password. If you don't see the email, check your spam filter and if you're a Gmail user, check your Promotions tab. It may be stuck there. Note that currently email address, username and password fields are case sensitive when you login.

+ What do I do if I’ve forgotten my username?

On our website login screen, you can input the email address you used to create your HiCast Sports account. Note that only your password field is case sensitive when you login. If you can't remember your email address used, or are unsure of case sensitivity, contact us an we'll look up your username for you.

+ The application keeps randomly logging me out. Why?

If you are being auto logged out of the application, it's caused by two issues:

If you shared your login with another user and that user logs in, it will end your session. Your login will only work for one user session. If you have a Family Pass, each user on your Family Pass must have their own account associated with their own email address.

If you are flipping between your mobile device and a computer, it will end your current session. You can only be logged in to one device at one time.

+ After I select a field/court to view, I'm getting a black screen with an error message "The media could not be loaded, either because the server or network failed or because the format is not supported". What does this mean?

If your computer or mobile device is not setup to receive automatic updates you could be running out-of-date operating system software or a browser that is preventing video playback on your browser.

If using an iPad or iPhone, go to your Settings app and tap "General". Then tap "Software Update" and if your software is not up-to-date, please update your iOS. Then restart your device and try to access again: https://watch.hcst.me

If you are using a Mac computer, please ensure you are running the latest version of Safari or download and use the Chrome browser for best performance.

If you are using a PC and Microsoft Edge browser, please download the Chrome browser and try to access again using that browser for best performance.

+ Why do some games have a scoreboard and others not?

We provide a scorekeeping and scoreboard feature for all of our venues. Venues are not required to keep score, but their staff and/or assigned volunteers have the option to do so. If a venue chooses to not provide scorekeeping, we offer a Volunteer Scorekeeping Program. Any HiCast Sports user can enroll in our Volunteer Scorekeeping Program to score games and earn points redeemable for rewards including HiCast Credit toward new or recurring subscriptions. We do not provide discounts nor refunds for games that do not utilize our scoreboard feature.

+ What's causing a livestream to pause or buffer?

There are two primary issues that could impact your viewing performance.

Internet connectivity speed provided by our venues in the HiCast Sports Network is a factor and one we monitor together with our venue partners.
Your internet connectivity speed is also a factor. As you know, wifi and data network performance speeds vary greatly depending on your location. Some wifi networks block video content, although this may not be publicized to you. If you find that video performance is delayed (or videos are not playing at all) on the wifi network you are currently using, try moving to your cellular data network to see if this improves your performance. Your data network speed will vary depending on your location and carrier, so keep in mind that your speed may improve when you change locations, like moving from the ballpark to your home.

If you've tried changing between your wifi and data network, and still find that video performance is excessively delayed or not playing at all, visit SpeedTest to test your download speed on the network you are using and contact us with this information.