+ What's the difference between live and on-demand, and what about DVR functionality?

Watch live or watch on your time — we've got you covered both ways. Live games stream in real time across the fields and courts we cover, based on camera schedules set with our venue partners. Tuned in a little late or want to rewatch a great play? Use our DVR feature to rewind up to 60 minutes while watching live, then tap the LIVE button to jump back to real time anytime. For on-demand viewing, every game we cover is available for 90 days from the date of play — so you can catch up whenever it works for you.

To find a past game on-demand:

1. Choose the field or court you want to view, then tap the Watch On-Demand tab above the video player. It will default to today's date or the most recent date of coverage.
2. Tap the date to pick a different day.
3. Tap the hour picker to choose the start time of your game.

Heads up: you'll want the venue name, field or court number, and the game start time to find it quickly. And once you save a highlight from any game, it stays on your account forever — even after your pass ends.

+ How do I know if HiCast is covering my game?

Our venue partners set the game days, and we set our cameras to follow their schedules. Our standard recording window on game days runs as early as 7am and as late as midnight local time. Games can stretch into extra innings or get delayed by weather, so we typically schedule recording by the day rather than by individual start and end times. That's why you might not see a game on every field at all times.

To check what's live at your venue, head to https://watch.hcst.me — you'll see a list of venues currently streaming on the home page. Don't see your game when you expect to? Just give us a heads up at support@hicastsports.com and we'll look into it. We don't want to miss a single minute of your athlete's game.

+ I don't see my game. What should I do?

A few things could be going on — let's figure it out together. It's possible your game was scheduled outside the recording window we received from the venue. It's also possible the venue's power or internet connection is temporarily down, or that a camera or piece of network equipment at the venue is offline. We monitor our network 24/7 and work with our venue partners to resolve any equipment issues as quickly as possible.

Whatever the cause, give us a heads up at support@hicastsports.com and we'll look into it right away. We monitor support 7 days a week and we don't want you to miss a single minute of your athlete's game.

+ How can I access the HiCast Sports Network?

HiCast Sports is a web-responsive application, which means our website automatically adjusts to fit whatever device you're using. Desktop, laptop, tablet, phone — same features, same functionality, same experience.

Just go to https://watch.hcst.me from any browser to create an account or login.

Heads up: Chrome is our recommended browser for best performance across all devices. Safari works well too, especially on iPhone and iPad. Whichever browser you use, make sure it's up to date for the smoothest experience.

+ Does HiCast have an app?

HiCast doesn't have a separate app to download — and here's the good news: you don't need one.

HiCast Sports is a web-responsive application, so our website works on every device with the same features and functionality. For quick access on your phone, you can add HiCast to your home screen so it opens like an app.

On iPhone or iPad (Safari):

1. Open Safari and go to https://watch.hcst.me
2. Tap the three-dot menu icon (...) on the right side of the address bar
3. Tap "Share"
4. Tap "View More" near the bottom of the share options
5. Scroll down and tap "Add to Home Screen"
6. Tap "Add" in the upper right

On Android (Chrome):

1. Open Chrome and go to https://watch.hcst.me
2. Tap the three-dot menu icon in the upper right
3. Tap "Install app" (or "Add to Home screen")
4. Tap "Install" or "Add" to confirm
5. If prompted, tap "Add automatically" or drag the icon to your preferred spot

Once it's saved, you'll see the HiCast icon on your home screen, just like any other app.

+ How do I create a HiCast Sports account?

Setting up an account is quick and free. Just go to https://watch.hcst.me and tap the "Create HiCast Account" button, then follow the prompts. You'll confirm your phone number and email and create a password — once you're set up, you can log in anytime from any computer, tablet, or mobile device.

To watch games live or on-demand, you'll need an active Pass. We offer 7-Day, Monthly, and Annual options for single users and families — see all the details on our Passes & Pricing. After you log in, tap the "Subscribe" button in the upper right to view pass options and pick the one that fits.

Good news: once you have a pass, you can watch every game live across our network, plus every game we've covered over the past 90 days on-demand. You can also tag, save, download, and share 60-second highlights from our footage with friends, family, and your social followers — and your saved highlights stay on your account forever, even after your pass ends.

+ I live outside the U.S., but don't see my country listed on the account setup screen?

We've got you. We support international account setup and add new countries as needed. To get you up and running quickly, just send us a note at support@hicastsports.com with your country and the following details so we can set up your account for you:

1. First and last name
2. Desired username
3. Email address
4. User role (athlete, parent, grandparent, other family member, coach, fan or sports official)

Once your account is ready, we'll reply with your login info so you can get started. We'll also add your country to our system so future users from your country can sign up themselves.

+ What subscription options are available and how much do they cost?

We offer five pass options to fit how you watch. Every pass gives you access to live and on-demand games across our network (excluding any special events), with no added fees.

• 7-Day Pass — $21.99. Auto-ends after the 7th day, no cancellation needed.
• Monthly Pass (single user) — $21.99/month. Auto-renews; cancel anytime.
• Family Monthly Pass — $32.99/month for up to 4 family members. Auto-renews; cancel anytime.
• Annual Pass (single user) — $155.88/year. Saves you 40% off the Monthly Pass.
• Family Annual Pass — $239.88/year for up to 4 family members. Saves you 40% off the Family Monthly Pass.

Monthly and Annual Passes auto-renew, so be sure to cancel before your renewal date if you don't want to be charged for the next term. Per our Terms of Use, we don't provide refunds for unused service. We archive all footage for 90 days from the date of play for on-demand viewing.

+ Can I upgrade from a 7-Day Pass to a Monthly Pass or upgrade a single user Monthly Pass to a Family Pass?

Yes, you can upgrade anytime.

We don't have a one-tap upgrade option just yet, so here's how it works: purchase the new pass you want, then send us a note at support@hicastsports.com and we'll process a refund for your original pass. Refunds are issued in full or in part depending on the date of your original purchase, and you'll see the refund on your original payment method within 5–10 business days.

Heads up: upgrades only — we're not able to downgrade a pass.

+ How do I cancel a Monthly or Annual Pass?

Here's how to cancel your Monthly Pass whenever you're ready:

1. Go to https://watch.hcst.me and log in
2. Tap your profile icon in the top right corner and select "Manage Subscriptions"
3. Tap to cancel your active pass — you'll get a confirmation on-screen and by email

A couple of things worth knowing before you do:

• You'll keep full access until the end of your current billing period. While your pass is active, you can watch any game live or on-demand and save new highlights to your account.
• Your saved highlights stay with you. Even after your pass ends, you'll still have access to every highlight you've saved.

+ Can I share my login with family members?

We've got a better option than sharing. Logins can't be shared across devices — only one device can be signed in to an account at a time, so a shared login will bump your family members offline mid-game. Not what anyone wants when your athlete is up to bat.

Good news: our Family Passes are built exactly for this. One pass covers up to 4 family members (you plus 3), and each person gets their own login so everyone can watch on their own device at the same time.

• Family Monthly Pass — $32.99/month
• Family Annual Pass — $239.88/year (saves you 40% off the Family Monthly)

See all the details on our Passes & Pricing.

Setting up a Family Pass is easy: purchase the pass, then add your family members by name and email. We'll send each person an invite to set up their own account, and the Family Pass will apply automatically once they do. You can add or remove family members anytime from your account.

Heads up: the email address you use to invite each family member needs to match the email they use when setting up their account. Names don't need to match, but emails do — otherwise the Family Pass won't link up.

+ Can I login on my computer and on my mobile device at the same time?

One account, one device at a time — so logging in on a second device will sign you out of the first.

If multiple family members want to watch on their own devices at the same time, a Family Pass is the way to go. One pass covers up to 4 family members (you plus 3), and each person gets their own login.

• Family Monthly Pass — $32.99/month
• Family Annual Pass — $239.88/year (saves you 40% off the Family Monthly)

See all the details on our Passes & Pricing.

+ How do I find a game to watch on-demand?

Every game we cover is available on-demand for 90 days from the date of play. Here's how to find one:

1. Go to https://watch.hcst.me and log in.
2. Find your venue on the home page — you can scroll the list or search by venue name, city, state, or sport.
3. Tap the venue to see its fields and courts, then tap the field or court where your game was played. The video player will open to the most recent live or on-demand coverage.
4. Tap the Watch On-Demand tab above the video player. It will default to today's date or the most recent date of coverage.
5. Tap the date to pick the day of your game.
6. Tap the hour picker to choose the hour closest to your game's start time.
7. Use the timeline slider at the bottom of the video player to fine-tune the exact moment you want to watch. You can also tap the chapter markers on the timeline to jump straight to a specific inning, set, half, quarter, or period.

Heads up: you'll want the venue name, field or court number, and the game start time handy so you can find it quickly.

Looking for a game older than 90 days? We can retrieve footage from the 2025 season or later — just email us at support@hicastsports.com with the venue name, field or court number, date, and start time.

+ How long does HiCast save archived game footage?

Every game we cover is available on-demand for 90 days from the date of play. During that window, you can watch the full game anytime and save as many 60-second highlights as you like.

Good news: your saved highlights stay on your account forever — even after your pass ends, and even after the 90-day archive window closes on the original game. As long as you keep your HiCast account, your highlights are yours to keep.

Need a game older than 90 days? Just reach out to support@hicastsports.com with the venue name, field or court number, date, and start time of the game — we'll retrieve it for you at no extra charge. Heads up: you'll need an active pass to watch the retrieved footage, and retrieval is available for games from the 2025 season or later.

+ Can I watch games older than 90 days?

Yes, in most cases. We can retrieve older game footage from our archive, as long as it's from the 2025 season or later. Games from before 2025 aren't available for retrieval.

To request a game, email us at support@hicastsports.com with these details:

1. Venue name
2. Field/court name or number
3. Date and start time of the game

Tip: when you open the calendar picker on the on-demand screen, dates shown in blue are games available on request. The legend at the bottom of the calendar shows what each date color means.

Here's what happens next:

• Once we start the retrieval, the footage is ready in 12 hours.
• We'll follow up when it's available.
• The game stays on-demand for another 90 days after retrieval.
• You'll need an active pass to watch, but no need to buy one until you're ready — no pressure to subscribe before the footage is ready.

+ What are LiveTags?

LiveTags are shortcuts you create while watching live — a quick way to mark the moments that mattered so you can come back and turn them into highlights later.

Here's the idea: when something big happens during a live game — a great play, a key hit, a big save — you don't want to miss what comes next by fumbling with highlight controls. Just tap the orange LiveTag button on the video player. We'll save the timestamp, and you can stay locked in on the game.

After the live footage becomes available on-demand (at the top of each hour), your LiveTags are ready to use. Head to your My LiveTags screen and tap the "Save & Share Highlight" button on the LiveTag you want to use. You'll jump right to that moment in the on-demand footage — ready to trim, name, and save as a 60-second highlight.

Heads up: LiveTags only show up while you're watching live. When you're watching on-demand, you'll see a blue TAG button instead — that one creates a highlight directly.

+ How do I save a Highlight from a LiveTag?

Once you've tagged a live moment, turning it into a highlight takes just a few taps. Here's how:

Wait for the top of the next hour. Live footage becomes available on-demand at the top of each hour, so if you tagged a moment at 4:17pm or 4:45pm, it'll be ready at 5pm.

1. Go to your My LiveTags screen from the top navigation.
2. Tap the "Save & Share Highlight" button on the LiveTag you want to use. You'll jump right to that moment in the on-demand footage.
3. The tag toolbar will appear below the video player. Select tags from the toolbar to describe the moment (e.g., homerun, goal, dig) — pick as many as fit. Then use the orange sliders to trim your highlight — set the start and end points to capture exactly what you want (up to 60 seconds).
4. Tap the name field to give your highlight a title.
5. Tap Save. Your highlight is now on your My Highlights screen, ready to watch, download, or share.

Good news: your saved highlights stay on your account forever — even after your pass ends.

+ How can I save and share a highlight with family and friends?

Once you've saved a highlight, sharing it takes just a few taps — and your family and friends don't need a HiCast account to watch. To share a highlight:

1. Go to your My Highlights screen from the top navigation.
2. Tap the highlight you want to share to open it.
3. Tap the orange ... icon on the right side of the video player and select "Copy Link" from the menu.
4. Paste the link anywhere you'd like — text message, email, social post on Facebook, Instagram, TikTok, X or anywhere else.

Anyone with the link can watch the highlight on our site. No account, no pass, nothing to download.

Need help creating a highlight first? Check out the "How do I save a Highlight from a LiveTag?" FAQ above, or just tap the blue TAG button while watching a game on-demand to start a highlight from any moment you want to save.

+ Can I download a saved highlight?

Yes — you can download any saved highlight to your computer or mobile device. Here's how:

1. Go to your My Highlights screen from the top navigation and tap the highlight you want to download.
2. Tap the orange ... icon on the right side of the video player.
3. Select "Download" from the menu. We'll prep the file — it takes just a few seconds — and then it'll download to your device as an .mp4.

Prefer to receive it by email? Select "Email To Me" from the same menu instead, and we'll send the .mp4 to the email address on your HiCast account.

Heads up for iPhone and iPad users: "Download" saves the file to your Files app, not your Photos app. If you want the highlight in your Photos app, use "Email To Me" — when the email arrives, tap the attached video and save it straight to Photos from there.

Heads up for Android users: "Download" saves the file to your Downloads folder (accessible in your Files or My Files app), not your Gallery or Photos app. If you want the highlight in your Gallery, use "Email To Me" — when the email arrives, tap the attached video and save it from there.

+ Can I download a full game?

Full games aren't downloadable, but your Pass gives you the next best thing: every game stays available on-demand for 90 days from the date of play, and you can rewatch as many times as you want.

You can also save as many highlights as you want (up to 60 seconds each) to capture the Moments That Matter™. Highlights are downloadable and shareable from the three-dot menu on your My Highlights screen — and once you save one, it's yours forever, even after your pass ends.

+ How can I get my highlights featured by HiCast?

We love showcasing great plays across the HiCast network and on our social channels (Facebook, Instagram, TikTok, X). Here's how to get yours in the mix.

It's a two-step process: set up a Player Profile first, then submit your highlight.

Step 1: Set up a Player Profile

The Player Profile tells us who's in the highlight — name, team, age division, sport, position, and social media usernames — so we can tag your athlete when we share it. You can create as many Player Profiles as you like and update them anytime.

1. Open your Profile menu and tap "Edit Profile."
2. Tap the "Player Profile" tab.
3. Fill in your athlete's details and save.

Step 2: Submit your highlight

1. Go to your My Highlights screen and tap the highlight you want to submit.
2. Tap the orange three-dot menu and select Submit to HiCast.
3. Add or select the Player Profile for the athlete featured in the highlight, drop a quick note in the "About The Moment" field to tell us what made the play special, and tap Submit.

Heads up on what happens next: our team reviews every submission, though we can't feature them all. The ones we select show up on the Featured screen and across our social channels. Check Featured anytime to see your plays (when selected) alongside great moments from athletes across the HiCast network.

+ Can I still access my highlights after my pass ends?

Yes — your saved highlights are yours to keep. Once you save a highlight from any game, it stays on your account forever, even after your pass ends.

You'll still be able to log in, view your highlights from the My Highlights screen, download them, and share them with family and friends. The full-game on-demand library and live games require an active pass, but your highlights stick around no matter what.

+ How do I get a closer look at the action?

Two ways to get more video real estate, depending on your device.

On mobile:

1. Start playing a game (live or on-demand).
2. Tap the expand button on the lower right of the video player. Turn your device horizontally for the biggest view.

It gives you the most screen space your phone or tablet can offer.

On desktop:

Zoom is a feature specifically on desktop — here's how to use it:

1. Start playing a game (live or on-demand).
2. Click the settings icon (three vertical dots, next to the volume icon).
3. Drag the zoom slider to zoom in.
4. Click and drag directly on the video to pan around and find your athlete.

Heads up: zoom gets you close enough to track your athlete on the field, but not close enough to make out faces. Think "follow the action," not "close-up portrait."

+ Can I stream to my TV?

Yes — there's no dedicated HiCast TV app, but there are a few ways to get HiCast on the big screen depending on your setup.

• Smart TV with a browser: Go straight to watch.hcst.me on your TV's browser. Chrome works best.
• iPhone or iPad: Use AirPlay to mirror your device to your TV. Apple's AirPlay guide walks through the setup.
• Android phone or tablet: Cast to a Chromecast-enabled TV or device.
• Computer: Connect via HDMI cable, or cast to a Chromecast-enabled TV.

Once you're on the TV, HiCast plays just like it does anywhere else — live games, on-demand, highlights, all of it.

+ How do I set up a Player Profile?

A Player Profile tells HiCast who's in your highlights — name, team, age division, sport, position, and social media usernames. It's what we use to tag your athlete when we feature a highlight on our Featured screen or social channels.

Set one up from your Profile menu:

1. Open your Profile menu and tap Edit Profile.
2. Tap the Player Profile tab.
3. Fill in your athlete's details. For position, tap the orange forward-arrow to open the sport-specific position picker.
4. Tag Save.

Or add one when you Save & Share your first highlight with HiCast:

When you tap Save & Share on a new highlight, you can create a Player Profile right there — a great time to do it while the moment is fresh. The profile saves to your account and is ready to go for every highlight after.

You can create as many Player Profiles as you like — handy if you've got more than one athlete in the family — and update them anytime from the Edit Profile screen.

+ How do I share feedback with HiCast?

We'd love to hear your thoughts about the HiCast experience — what's working, what's not, what would make it even better.

Email us at support@hicastsports.com and we'll take it from there.

+ How do I stay up to date on HiCast news?

We're adding new venues to the HiCast Sports Network as fast as we can. The best way to find out about new ballparks is to visit our website and check the Venue listing or the map.

For everything else — product updates, featured highlights, and news from across the network — follow us on Facebook, Instagram, TikTok, and X, and check our News page for the latest.

+ What is the Volunteer Scorekeeper Program?

The Volunteer Scorekeeper Program lets any HiCast user score live games at participating venues across our network — from any device, whether you're watching from home or sitting in the stands at the ballpark. All you need is your phone, tablet, or computer. You'll earn points for every game you score, work your way up the rank ladder (Rookie → Amateur → Pro → All Star), and redeem points for rewards including HiCast Credit toward new or recurring passes.

You can score games for any sport in our network except equestrian. Some sports have richer scoring tools than others, and we're rolling out more features over time.

Heads up on a few things worth knowing:

• You don't need an active pass to score a live game.
• Not every venue participates — some prefer to use their own staff or take advantage of our SingleScore scoreboard integration for scorekeeping.
• You can score as many games as you like, whenever you like.

Ready to sign up? Learn more on our Volunteer Scorekeeper Program page.

+ Can I enroll in the Volunteer Scorekeeper Program anytime?

Yes — you can join the program whenever you're ready. You'll see an in-app invitation to "Join Our Team of Scorekeepers!" the first time you encounter it, but if you'd rather wait, no pressure. When you're ready, open your Profile menu and tap Become a Scorekeeper to enroll anytime.

+ Do I have to score a minimum number of games?

Not at all. Score as many or as few games as you like, whenever you like — you'll stay in the program either way. The more you score, the more points you rack up, and points redeem for rewards including HiCast Credit toward new or recurring passes. Every game counts toward your rank on the ladder: Rookie → Amateur → Pro → All Star.

+ Can I score games at any venue across the HiCast Sports Network?

You can score games at any participating venue in our network. Some venues prefer to use their own staff or take advantage of our SingleScore scoreboard integration for scorekeeping, so not every venue is open for volunteer scoring.

Once you're enrolled and you navigate to a live game at a participating venue, you'll see the "Start Scoring The Game" button on the video player for games that are available for you to score. If you don't want to score, tap the button to minimize it — it'll collapse to an icon you can re-expand anytime to start scoring that game or a later one.

+ Can I score a game while sitting in the stands at the venue?

Absolutely. All you need is a HiCast account and your mobile device — no active pass required to score. Log in, pull up the live game you're watching, and tap "Start Scoring the Game" on the video player. Your scoring updates sync to the livestream for viewers watching from home.

+ Can I score a game while watching from home?

Absolutely. All you need is a HiCast account and the device you're already using — phone, tablet, or computer. No active pass required to score a live game. Log in, pull up the game, and tap "Start Scoring the Game" on the video player. Your scoring updates sync to the livestream for viewers everywhere. For the smoothest experience on a computer, we recommend the Chrome browser.

+ What happens if I make a mistake while scoring a game?

We all make mistakes — just tap "Undo" to backtrack. Each tap removes your most recent action in sequence, so if you added two runs by accident, tap "Undo" twice to clear both.

Do your best to score accurately as you go. Viewers rate scorekeepers after the game, and accurate scoring helps you earn top ratings — which translate to more points per game.

+ Can I make a change to a game score I’ve already submitted?

Not on your own — once you submit a completed game, the scores are locked. If you spot an error, email us at support@hicastsports.com with the venue, field, date, and start time of the game, plus a quick note on what needs to be corrected. We can update the score so viewers watching on-demand see the accurate scoreboard.

+ Can I score a game from the past while watching on-demand?

Not currently — scoring is live-only. Jump on a live game at a participating venue and tap "Start Scoring The Game" to get started.

+ What if I have more questions or run into a problem?

Email us anytime at support@hicastsports.com. We monitor support 7 days a week and we'll get back to you as quickly as we can.

+ I created an account but didn't get the confirmation email. What do I do?

We always send an automated confirmation email, but it often gets stuck along the way. Here's where to look:

• Spam or junk folder — most common landing spot
• Gmail Promotions tab — if you're a Gmail user, automated emails often route here instead of your main inbox
• Work email blockers — if you're using a work email, your company's mail server may be filtering our messages

If you find the email, tap the confirmation link to finish setting up your account. Heads up: the link is only active for four hours from the time you first signed up.

If you can't find the email anywhere, we can set up your account manually. Just send over the following and I'll take it from there:

• First and last name
• Email you want to use for your account
• Desired username
• Phone number
• City, state, and zip
• User role (athlete, parent, grandparent, other family member, coach, fan, sports official, or other)

Once your account is set up, you'll be able to log in and purchase a pass right from your account.

+ What do I do if I’ve forgotten my password?

Head to watch.hcst.me and tap "Forgot Password" below the Login button. Enter the email address associated with your HiCast account, and we'll send you a reset link.

If you don't see the email within a few minutes, check your spam or junk folder. Gmail users — also check your Promotions tab, since automated emails often route there.

One tip: passwords are case-sensitive, so enter yours exactly as you set it.

+ What do I do if I’ve forgotten my username?

No worries — you don't actually need your username to log in. The Login screen accepts either your username or the email address tied to your HiCast account, so just use your email and you're in. If you can't remember the email either, send us a note at support@hicastsports.com and we'll look up your account.

+ The application keeps randomly logging me out. Why?

Random logouts are frustrating — especially mid-game. Two common reasons this happens:

You're signed in on more than one device.

Each HiCast account can only be signed in on one device at a time, by design. So if you're signed in on your phone and then log in on your computer, the phone session ends — and vice versa. Good news: you don't need to log out first when switching devices. Just log in on the new one and you're good.

Someone else is using your login.

If you've shared your login with a family member and they sign in, your session ends. This comes up most often with Family Passes, where the primary purchaser has shared their login instead of adding each family member to the pass.

The fix is to add each family member to your Family Pass so they can set up their own account. Here's how:

1. Log in and open your Profile menu.
2. Tap "Manage Subscriptions" and tap your Family Pass.
3. Tap "Add Family Member" and enter their name and email.

Each family member gets an emailed invite to set up their own account. Once they do, the Family Pass automatically applies to their account — no shared login needed.

If neither of these fits what you're seeing, email us at support@hicastsports.com and we'll dig in together.

+ I'm getting a black screen or error message when a video loads. What do I do?

A black screen or error message usually means one of two things: your internet connection dropped, or your browser or device software is out of date. Both are usually quick to sort out.

First, try this:

• If you're on wifi, try switching to a stronger wifi network — or on a mobile device, switch to cellular data.

• If you're at the venue where games are being played, wifi and cellular networks can get congested during tournaments. Moving to a different spot, or trying again later, can help.

• Refresh the page at watch.hcst.me and try again.

If that doesn't help, the next most common cause is an out-of-date browser or device. Try the steps for your device below.

On an iPhone or iPad:

1. Open the Settings app and tap "General."
2. Tap "Software Update" and install any available updates.
3. Restart your device.
4. Try again at watch.hcst.me.

On an Android phone or tablet:

1. Open the Settings app and check for available system updates. The path varies by device, but it's usually under "System" or "Software update."
2. Install any available updates and restart your device.
3. For best performance, use the Chrome browser to try again at watch.hcst.me.

On a Mac:

1. Make sure your operating system is up to date.
2. For best performance, we recommend the Chrome browser. Download it at google.com/chrome.

On a Windows PC:

1. Make sure your operating system is up to date.
2. If you're using Microsoft Edge, switch to the Chrome browser for best performance. Download Chrome at google.com/chrome.

If the black screen is still there after all that, email us at support@hicastsports.com and we'll dig in together.

+ Why do some games have a scoreboard and others not?

HiCast provides the scorekeeping tool; the actual scorekeeping is done by venues, tournament organizers, or volunteers. Each venue or tournament decides whether to keep score, and who handles it — and we encourage and support it wherever we can.

If the scoreboard isn't displayed: The venue or tournament chose not to use our scorekeeping feature for that game. It's a venue-by-venue decision, and it can vary from field to field and game to game depending on staff and resources.

If the scoreboard looks incorrect: The score on the livestream reflects what the venue's or tournament's scorekeeper entered in real time. If you spotted something off during a live game, letting the scorekeeper know at the field is the fastest way to get it fixed. If the game has already ended and the final score doesn't match what actually happened, email us at support@hicastsports.com with the venue, field, date, and start time — we can look into correcting it for on-demand viewing.

+ What if a venue I watch doesn't keep score?

Great opportunity to step up. If a venue you watch doesn't currently have a scorekeeper, you can join our Volunteer Scorekeeper Program and score games yourself — from the stands or from home.

A couple of perks worth knowing:

• You don't need an active pass to score. Watching the livestream you're scoring is included.
• You'll earn points toward HiCast Credit, which you can apply to new or recurring pass purchases.

To sign up, log in and open your Profile menu, then tap "Become a Scorekeeper." You can also learn more on our Volunteer Scorekeeper Program page.

+ What's causing a livestream to pause or buffer?

Buffering mid-game is the worst — especially when the action's heating up. Let's get it sorted out. Buffering usually comes from one of two places:

1. Slow or unstable internet on your device
2. A temporary dip in the venue's internet connection

First, try a few things on your end:

• If you're on a mobile device, try switching between wifi and cellular data to see which works better.
• If you're at the venue, wifi and cellular networks can get congested during tournaments. Moving to a different spot — or trying again later — can help.
• If possible, try watching from a different device to see if the issue follows you or stays with the original device.

Next, check your connection speed: HiCast streams at 1080p, and we recommend at least 15 Mbps download speed for smooth playback. Run a quick test at speedtest.net — tap "GO" and look at your download speed. If it's below 15 Mbps, a faster or more stable connection should clear things up.

Still buffering? If none of that helps, it may be a venue-side issue — something we work on with our venue partners as soon as we know about it. Email us at support@hicastsports.com with the venue, field, date, and start time, and we'll check the livestream on our end and follow up.